Shipping

SHIPPING POLICY

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GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

DELIVERY LOCATION

We offer delivery to the United States and Canada. Please note that we cannot guarantee delivery to international destinations, and delivery standards vary by country.

DELIVERY TIME

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-7 business days of the date of your order. Business day means Monday to Friday. Please note we do not ship on weekends or holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

SHIPPING COSTS

Shipping costs are based on the weight of your order. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped. There is no sales tax charged to United States customers.

ORDER TRACKING

In the interest of maintaining fair prices to our customers, we currently ship via Canada Post to destinations in the United States and Canada. We currently do not offer tracking numbers for order placed on our website; however, you may request a tracking number by contacting us via email at sales@acouskins.com. Keep in mind that alternative shipping methods are subject to additional fees.

QUESTIONS
If you have any questions about the delivery and shipment or your order, please contact us at sales@acouskins.com